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We know our products cost more than mass-produced alternatives. This is intentional, not arbitrary. Every pound you spend on an AutoRushClub product goes toward tangible quality: premium leather that will last decades, skilled artisan labor that ensures perfect construction, and ethical sourcing practices that respect both people and planet.

When you buy a £45 leather key case from us instead of a £15 synthetic case from a big-box retailer, you're not just getting a product-you're making an investment in longevity, sustainability, and daily satisfaction. That synthetic case will crack and peel within 18 months, requiring replacement. Our leather case will still be beautiful in 15 years, having developed a rich patina that makes it uniquely yours.

The value proposition becomes clear when you calculate cost per year of ownership. A cheap synthetic accessory that lasts 2 years might seem economical initially, but over a decade you'll replace it 5 times. Our leather accessory costs more upfront but lasts 20+ years. The long-term cost is lower, the environmental impact is smaller, and the experience is incomparably better. That's not a sales pitch-it's simple mathematics.

Beyond economics, there's the intangible value of daily satisfaction. Every time you touch your leather gear shift cover, feel your leather key case, or pull your handbrake with its leather sleeve, you experience a small moment of quality. Multiply that by dozens of interactions per day, 365 days per year, for many years, and you realize these accessories represent thousands upon thousands of small satisfactions. That's worth investing in. That's what AutoRushClub provides.

For product questions, tell us your vehicle make, model, and year. For key cases specifically, include the key fob model number if you have it. More information upfront means fewer back-and-forth emails. If you're asking "will this fit my car?" and don't tell us what car, we have to ask, you have to reply, we lose a day or two.

For quality issues or defects, send photos. Describe what's wrong in specific terms. "The stitching failed" is better than "it broke." Tell us when you purchased it and how you've been using it. This helps us determine if it's a manufacturing defect (covered by warranty) or normal wear (not covered). Be honest about usage-we're not trying to avoid warranty claims, we just need accurate information.

For order status questions, include the order number and the email address used for purchase. If you're asking about delivery, check the tracking number we sent first. Most "where's my order?" questions can be answered by the tracking information. If tracking shows delivered but you didn't receive it, that's when to contact us-we'll investigate with the carrier.

Custom color requests are possible but require minimum orders and longer production time. Standard colors (black, brown, cognac) are in stock. Other colors need to be specially sourced and might take 4-6 weeks. Custom colors typically require ordering at least 3 items to justify the leather procurement. Email us with your color requirements and we'll provide accurate timeline and pricing.

Personalization like embossed initials or custom stitching colors is available on most products. Minimum order requirements apply-usually 2+ items for personalization. Add 2-3 weeks to standard production time. Some products can't be personalized due to design constraints. Ask us first before assuming personalization is possible.

For products not in our catalog, describe what you need in detail. Include intended use, dimensions, any compatibility requirements. We evaluate custom product requests individually. Some are feasible, some aren't. Complex custom work requires design time and minimum order quantities. We're honest about what we can and can't do-if a request doesn't make sense for our capabilities, we'll tell you.